' Reynolds Family Winery

You Knew This Part Was Coming

Rules
Members are responsible for changes in address and credit cards. Members will be charged for all shipping costs incurred by wine returned due to address changes or non-availability of required signature. Due to government regulations, we CANNOT ship to non-reciprocal states. Members may cancel at any time after the 2nd shipment. It must be provided in writing or email. Cancellations made less than 14 days prior to the scheduled shipment will take effect on the following shipment.
The average cost of club shipments is subject to change based on production and availability.

Will-Call
Members who choose to pick up their wines at the winery may enjoy a pickup window of approximately 5 weeks, after which time the wine will automatically be shipped to the address on file. Shipping charges will apply.

Shipping
2 to 3 weeks prior to each shipment, a preshipment email will be sent to notify you of which wines will be shipped and the cost, and will ask that you check your information listed to ensure the credit card and expiration and shipping address are current. You may also delay your shipment for vacation. Changes to your account must be made by the deadline date noted in the email to avoid any return, redirect or reshipment fees.
The day of your wine leaves the warehouse, an email will be automatically generated by the carrier listing the tracking number of your package. Click on the link to follow your package progress so you will be available to sign for the wine. Carriers will attempt three deliveries. After the third attempt, the carrier will hold the package at their hub for an additional three days before returning it to the winery. To avoid any return, redirect or reshipment fees, please provide a business address where an adult over the age of 21 is available to sign for the wine.
Carriers will be chosen by the winery to ensure best possible pricing and delivery method. Please contact us directly if you have a preferred carrier. Method of transportation (Ground or Air) will be chosen by the winery to ensure your wine arrives in the condition it was sent.

Weather
We may automatically hold shipments during time of extreme weather to protect your investment.
Carriers deliver to businesses in the morning hours and to residences in the afternoon or evening. Carrier trucks are not temperature-controlled, therefore, we prefer to ship to a business address to limit the amount of time your wine will be on the delivery truck. If you do not have a business address, contact us and we can change your shipping information to the nearest FedEx Kinko’s, who will hold your wine without charge for three days.

Notifications
Reynolds Family Winery’s main form of communication with our members is email. Please note that we do not sell, share, lease, or rent your information; your information is for Reynolds Family Winery use.
It is the club members’ responsibility to notify us of changes to their account, which include, but is not limited to, email address, telephone number or shipping address.

State and Local Laws
Please contact us to verify whether we are able to ship to your state. Members must be at least 21 years of age and provide verification of their date of birth upon signup.